Privacy Policy

1. Overview

This Privacy Policy explains how we collect, use, share, and protect information when you visit ortizgrouprealestate.com, contact us through any of our forms, or otherwise engage us about a real estate transaction. By using this site, you agree to the practices described in this policy. This policy is designed to comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA).

2. Information We Collect

We collect information you provide directly, plus a limited amount of technical information gathered automatically when you visit the site.

Information You Provide

• Contact details such as name, phone number, and email address when you submit our valuation, buyer-criteria, or contact forms.
• Property details such as address, bedrooms, bathrooms, square footage, year built, and condition notes when you request a home valuation.
• Buyer search criteria such as preferred neighborhoods, price range, and must-have features when you request matching listings.
• Any free-text message or information you choose to send us.

Information Collected Automatically

• Standard server log information including IP address, browser type, device type, and referring website.
• Page-level analytics from Vercel Analytics and Speed Insights, used in aggregate to understand and improve site performance.
• Cookie and similar tracking technology data as described in the Cookies section below.

3. Categories of Personal Information Under CCPA/CPRA

For purposes of the CCPA and CPRA, in the past twelve months we may have collected the following categories of personal information: identifiers (such as name, email, phone, and IP address); customer records (such as property and contact details you submit); internet or network activity (such as browsing data and analytics); geolocation data (general, derived from IP address); and inferences drawn from the above to understand your real estate preferences. We do not collect sensitive personal information as defined by CPRA beyond what you voluntarily provide, and we do not knowingly collect it from forms.

4. How We Use Information

• To respond to your inquiry and provide the service you requested.
• To send valuation reports, listing matches, market updates, and other communications you have requested or consented to receive.
• To comply with applicable real estate disclosure and recordkeeping laws.
• To operate, maintain, secure, and improve the site, our content, and our communications.
• To detect, prevent, and address technical issues, fraud, or unlawful activity.

5. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising as those terms are defined under the CPRA. We may share limited information with:

• Service providers we rely on to operate the site and run our business, such as hosting, analytics, email delivery, and CRM providers, who are contractually limited to using the information only to provide services to us.
• Transaction partners such as your lender, escrow officer, and title company, only when you have engaged us for an active sell or buy transaction and only as needed to complete it.
• Our responsible broker, eHomes, as required for transaction supervision and compliance.
• Authorities or other parties when required by law, court order, subpoena, or to establish, exercise, or defend legal rights.

6. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA and CPRA:

• The right to know what personal information we collect, use, and disclose about you.
• The right to request deletion of personal information we have collected from you, subject to legal exceptions.
• The right to correct inaccurate personal information we maintain about you.
• The right to opt out of the sale or sharing of your personal information. As stated above, we do not sell or share your personal information.
• The right to limit the use of sensitive personal information.
• The right not to receive discriminatory treatment for exercising any of these rights.

To exercise any of these rights, contact us at francesco@ehomesteam.com or 949-910-7421. We will verify your request using the information you provide and respond within the timeframe required by applicable law, generally within 45 days. You may designate an authorized agent to make a request on your behalf.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, to comply with our legal, tax, and recordkeeping obligations under California real estate law, to resolve disputes, and to enforce our agreements. Real estate transaction records are generally retained for the period required by California Department of Real Estate regulations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. Some cookies are essential for the site to function. Others, such as analytics cookies, help us improve performance. You can control or disable cookies through your browser settings, though disabling certain cookies may affect site functionality. Where required by law, we will present a cookie consent banner allowing you to manage non-essential cookies.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or method of electronic storage is 100 percent secure, and we cannot guarantee absolute security. You provide information to us at your own risk.

10. Children's Privacy

This site is not directed to children under 16, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

11. Do Not Track

Some browsers offer a Do Not Track signal. Because there is not yet a common industry standard for how to respond to these signals, we do not currently respond to them. We will update this policy if that changes.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be communicated through the site or by email where appropriate. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.

13. Contact

Questions about this Privacy Policy or your personal information can be directed to francesco@ehomesteam.com or 949-910-7421. Ortiz Group at eHomes, 4121 Westerly Pl, Ste 105, Newport Beach, CA 92660. DRE# 02206744.